Sarnia Heating & Cooling ("we," "us," or "our"): protecting your personal information is a responsibility we take seriously. Whether you are browsing these pages or submitting a service request, this policy explains, in plain language, what we collect, the reasons behind each use, the safeguards in place, and how you can stay in control of your details.
Details You Provide
Personal information reaches us mainly through the forms you complete. A typical request includes your name, a phone number where you can be reached, an email address, the address of the home requiring service, and a brief note describing the issue or project. Nothing on this site collects personal data without your input.
Ways Your Information Is Used
Think of your information as the working file for your request. It travels only along the path of the job: answering your initial message, producing a written estimate, scheduling the appointment, completing the service, and closing the loop with any follow-up communication the situation calls for.
Keeping Your Information Secure
Security here means steady, everyday care rather than grand promises. Access to customer information is restricted to staff who need it for their work, records are kept only as long as they serve a legitimate business or legal purpose, and no personal information is ever sold or rented to anyone.
Cookies on This Website
Cookies are small text files placed on your device when you visit. On this website they serve humble purposes: keeping the site operational, smoothing your navigation, and supporting the measurement of site usage. Should you prefer to refuse them, most browsers offer controls for clearing or declining cookies, with the trade-off that certain conveniences may disappear.
Measuring Website Usage
Questions like which pages help visitors most are answered with simple, non-identifying statistics. Our usage measurement avoids invasive techniques: no cross-site following, no individual reporting, and no attempt to link browsing behavior back to a name. What remains is an honest, big-picture view of how the site serves its readers.
Your Privacy Choices
Access, correction, and deletion are rights you can exercise without fuss. A note to the address below is all it takes for us to show you the personal information on file, amend anything that needs amending, or close out your record. You can also ask us to stop contacting you at any point.
Contact Us
Privacy matters deserve a direct answer, not a runaround, so we keep this part simple. Send your questions, access requests, or feedback about how your information is handled to the address that follows, and we will take it from there:
Sarnia Heating & Cooling
Email: [email protected]
Sarnia, ON